Search and Booking
How do I find a profile’s contact information?
What profile info is available to help me decide which doctor might be right for me?
Insurance and Payments
How do I access my appointments?
How do I know if my appointment is confirmed?
Why does my appointment have a 'Cancelled' status?
How do I access my video consultation?
How to access to view my chat history of a past video consultation appointment?
The doctor did not join the video consultation, what should I do?
What can I do within a video consultation?
Can I book an appointment within the United Arab Emirates and using a non-UAE phone number?
What countries can I use Okadoc in?
Get in Touch
Providers and Partners
Updated by Mira
With Okadoc, you can quickly find a profile that is covered by your insurance plan.
When it comes to insurance, Okadoc lets providers dictate which insurance plans they cover within their profile.
Additionally, providers can choose whether users can book with insurance. They can pick from one of the three following options:
- Insurance is not accepted.
- Insurance is accepted. Evidence of insurance will be collected outside of Okadoc.
- Insurance is accepted. Evidence of insurance must be uploaded via Okadoc, prior to booking.
The provider will conduct the eligibility check and contact you if your insurance/carrier/plan is not accepted or if there will be a co-payment required.