How to refund an online payment?

Mira Updated by Mira

A payment through Okadoc can happen through the following methods:

  • Pay in facility
  • Credit/ Debit card preauthorization
  • Credit/ Debit card advance payment

To carry on with the payment refund request, we advise you to note the following first:

A refund of payments made prior to the consultation time, the following used payment method will be applicable:

  • Credit/ Debit card advance payment

For refund of payments made post the consultation time, the following used payment methods will be applicable:

  • Credit/ Debit card preauthorization
  • Credit/ Debit card advance payment

To request a refund, please submit the form through our Help Channel mentioning your phone number, full name, and appointment date and time

Payments made in the clinic whether paid prior to or post the consultation time can only be refunded by the Healthcare Provider.

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