Search and Booking
How do I find a profile’s contact information?
What profile info is available to help me decide which doctor might be right for me?
Insurance and Payments
How do I access my appointments?
How do I know if my appointment is confirmed?
Why does my appointment have a 'Cancelled' status?
How do I access my video consultation?
How to access to view my chat history of a past video consultation appointment?
The doctor did not join the video consultation, what should I do?
What can I do within a video consultation?
Can I book an appointment within the United Arab Emirates and using a non-UAE phone number?
What countries can I use Okadoc in?
Get in Touch
Providers and Partners
How do I pay for an appointment online?
On Okadoc, we let providers decide which payment methods they will accept for appointments. Payment methods are split into two key categories: Insurance. Self Payment. Within each of these categories…
How to refund an online payment?
A payment through Okadoc can happen through the following methods: Pay in facility. Credit/ Debit card preauthorization. Credit/ Debit card advance payment. To carry on with the payment refund reques…