Search and Booking
Can I add relatives to my account?
How to change my profile information?
What is the use of the documents' section in my account and how to upload and share a document?
How do I find a profile’s contact information?
What profile info is available to help me decide which doctor might be right for me?
Insurance and Payments
How do I access my appointments?
How do I know if my appointment is confirmed?
Why does my appointment have a 'Cancelled' status?
At Home Services
Home Healthcare Provided Services
Okadoc Home Healthcare
Where can I receive Homecare services?
How do I access my video consultation?
How to access to view my chat history of a past video consultation appointment?
The doctor did not join the video consultation, what should I do?
What can I do within a video consultation?
Can I book an appointment within the United Arab Emirates and using a non-UAE phone number?
What countries can I use Okadoc in?
Get in Touch
Providers and Partners
Updated by Mira
If you select profile and you cannot see an available time, that could be for one of the following reasons:
- The profile's schedule is currently full. Please check back later to see if a slot becomes available.
- The profile is not currently enabled for online booking, but Okadoc enables patients to manage their appointments. In this case, appointments can be rescheduled or cancelled via Appointments, but new appointments cannot be booked online. In this scenario, you will need to contact the provider directly via their contact centre to make a new booking.
- The doctor's profile is listed but not fully onboarded onto Okadoc. In this case, the following disclaimer will be visible in the profile "This profile is not registered on Okadoc".