Search and Booking
How do I find a profile’s contact information?
What profile info is available to help me decide which doctor might be right for me?
Insurance and Payments
How do I access my appointments?
How do I know if my appointment is confirmed?
Why does my appointment have a 'Cancelled' status?
How do I access my video consultation?
How to access to view my chat history of a past video consultation appointment?
The doctor did not join the video consultation, what should I do?
What can I do within a video consultation?
Can I book an appointment within the United Arab Emirates and using a non-UAE phone number?
What countries can I use Okadoc in?
Get in Touch
Providers and Partners
Updated by Mira
Okadoc works closely with healthcare providers to give their patients the best experience possible. Part of this is to provide patients who still book in a 'traditional' manner - e.g. at the facility, or over the phone - the option to manage their appointments online.
Okadoc achieves this by receiving appointment data from healthcare providers. When Okadoc receives this data, it is carefully matched against pre-existing user accounts. If an Okadoc account does not exist for a mobile phone number, we go ahead and create one. This enables patients - through appropriate verification steps - to view, reschedule or cancel their appointments.