Search and Booking
Can I add relatives to my account?
How to change my profile information?
What is the use of the documents' section in my account and how to upload and share a document?
How do I find a profile’s contact information?
What profile info is available to help me decide which doctor might be right for me?
Insurance and Payments
How do I access my appointments?
How do I know if my appointment is confirmed?
Why does my appointment have a 'Cancelled' status?
At Home Services
Home Healthcare Provided Services
Okadoc Home Healthcare
Where can I receive Homecare services?
How do I access my video consultation?
How to access to view my chat history of a past video consultation appointment?
The doctor did not join the video consultation, what should I do?
What can I do within a video consultation?
Can I book an appointment within the United Arab Emirates and using a non-UAE phone number?
What countries can I use Okadoc in?
Get in Touch
Providers and Partners
Updated by Mira
Occasionally, as is sometimes found within physical facilities, your doctor may not be able to join at the exact appointment time. This is probably because the doctor is finishing up with another interaction.
In this case, we appreciate your patience. Please wait 10 to 15 minutes to see whether the doctor is able to attend.
If the doctor still does not attend, please reach out to us at email@example.com. When doing so, include:
- The phone number used for the booking.
- Your full name.
- Doctor's full name.
- Doctor's facility name.
With this information, we will be able to quickly make sense of the situation and understand how to ensure that you are able to speak to the doctor soon.