The doctor did not join the video consultation, what should I do?

Mira Updated by Mira

Occasionally, as is sometimes found within physical facilities, your doctor may not be able to join at the exact appointment time. This is probably because the doctor is finishing up with another interaction.

In this case, we appreciate your patience. Please wait 10 to 15 minutes to see whether the doctor is able to attend.

If the doctor still does not attend, please reach out to us at When doing so, include:

  • The phone number used for the booking.
  • Your full name.
  • Doctor's full name.
  • Doctor's facility name.

With this information, we will be able to quickly make sense of the situation and understand how to ensure that you are able to speak to the doctor soon.

How did we do?

How to access to view my chat history of a past video consultation appointment?

What can I do within a video consultation?