Search and Booking
Can I add relatives to my account?
How to change my profile information?
What is the use of the documents' section in my account and how to upload and share a document?
How do I find a profile’s contact information?
What profile info is available to help me decide which doctor might be right for me?
Insurance and Payments
How do I access my appointments?
How do I know if my appointment is confirmed?
Why does my appointment have a 'Cancelled' status?
At Home Services
Home Healthcare Provided Services
Okadoc Home Healthcare
Where can I receive Homecare services?
How do I access my video consultation?
How to access to view my chat history of a past video consultation appointment?
The doctor did not join the video consultation, what should I do?
What can I do within a video consultation?
Can I book an appointment within the United Arab Emirates and using a non-UAE phone number?
What countries can I use Okadoc in?
Get in Touch
Providers and Partners
How do I find a profile that is covered by my insurance plan?
With Okadoc, you can quickly find a profile that accepts your insurance plan. An easy way to start your search is to select from our list of insurers. Otherwise, you can following these steps: Go to…
How to search for a doctor by availability on a specific day or time?
Your time is very valuable, therefore, Okadoc offers you the chance to find the right doctor based on your preferred time. To search doctors that are available on a specific day or time: Go to okadoc…
What are the filters that I can use to find the right profile?
Within the search results page, you can refine results through the following filters: Appointment Method : select Video or In-Person appointments. Date : define a specific date and/or time. Specialit…